Privacy Policy

Effective Date: June 2025

At Spine City, your privacy matters as much as your plant’s daily dose of sunshine. This Privacy Policy outlines how we collect, use, and protect your personal information—without any fluff or shady business.

What We Collect

When you shop with us, join our mailing list, or reach out, we may collect:

Your name and contact details
Shipping and billing addresses
Order history
Email preferences
Any messages or feedback you send us

How We Use Your Info

We use your information to:

Fulfill and ship your orders
Communicate with you (e.g. order updates, newsletters if you opt in)
Improve our website and customer experience
Comply with legal obligations

Who We Share It With

Your data is only shared with essential third-party services needed to run our business. That includes:

Australia Post (for shipping your plant treasures)
Our email carrier (to send you updates and occasional green-thumbed goodness, if you opt in)
Our eCommerce platform (to process orders securely)

We do not sell your information, and we don’t hand it over to anyone else—unless required by law.

Keeping It Safe

We use secure systems and practices to keep your data protected. No system is perfect, but we do our best to guard your info like it’s one of our rarest cultivars.

Your Rights

You can request access to the personal data we hold about you, or ask us to update or delete it. Just contact us and we’ll take care of it.

One Last Thing... 🌵

Spine City is like the Vegas of cactus shopping—what happens in Spine City, stays in Spine City.
We believe in privacy, respect, and keeping things sharp (in the right way).